Customer Service Feedback Terminals

 

Allow your customers to feel safe giving service feedback using our unique ‘smiley’ based feedback terminals. The service feedback pads make it easy, convenient and non-threatening for clients or patrons to give feedback on their service experience.

  • The feedback terminals are locally manufactured and suitable for a variety of applications eg. Retail outlets, supermarkets, government departments, hotels, restaurants, large employers, healthcare, facilities management and just about any business that is customer service focused.

  • The feedback terminals can be accessed directly by the customer, without the assistance of a staff member, facilitating an environment that is conducive to open and honest feedback. The feedback data can either be used for statistical purposes, or make it possible to immediately dispatch a service manager to assist a customer.

Improve your business, reputation, performance by measuring the customer service happiness. You can receive feedback by listening to your customers and employees, on the spot or online!

 

 Contact us for a quote on cost of a feedback unit system

 

 

 

The Power of Quality Customer Service Feedback

 

Do you have real-time cutomer service feedback and know what your customers really think? To make your job easier, effective and real, our service delivery feedback pads are easy to use, simple and adaptable to your needs. Customer service feedback needs to be painless and this is one reason why using smiley faces in feedback is effective.

 

 

“Customer Service Feedback pads” with smiley face icons, will tell you if your customers are happy or not. These are placed at strategic touch points in your store, including cashiers, the information counter, and various departments.


Choose from two options in terms of how the feedback is received and how the value is generated:

 

Immediate Response

 

The Immediate Response Customer Service Pads are linked to each manager’s handset using Telegram. Using a message group when there is poor customer service, managers informed when the poor customer service button is pushed.

By taking steps to intervene and implement service recovery, the customer service rating can be changed around and the customer will be satisfied.

Immediate response gives customers a voice enabling them to tell you when they need help. Staff are with real time notification to assist the customer and change a negative experience to a positive one.

 

 

 

Feedback Unit Cost Information



Performance Management

 

Our Customer Service Performance Management Pads use SIGFOX buttons.

SIGFOX buttons are the latest innovation in the IoT – no connections required.

Lasting for 2000 pushes, they are battery operated. 

Your customer service delivery pads can be branded with your logo.

Gain valuable real time insights into your customer's experience by posing key performance-based questions with our convenient and unobtrusive feedback pads.

Performance management is enhanced with real-time alerts and online dashboards providing ongoing performance management and the ability to benchmark staff and overall service performance.

 

 

Feedback Unit Cost Information

                                                                

 

 



Show your customers that you care!

Elevate your promise of 'customer service' to more than just a marketing slogan, and give your customers a voice with real-time performance alerts, targeted customer service feedback questions and manager responsiveness!

Meaningful customer service ratings and feedback with instant response is the key.

 

 

 

 

 

 Contact Us

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  011 367 0608

  084 477 7717

   info@happyornot.co.za

  sales@happyornot.co.za

 Accreditation

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Benefits

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  Local solution
  Cost effective
  Non-intrusive terminals
  Immediate notifications
  Advanced reporting
  Leasing options
  Constant innovation